Meade Instruments Corporation
6001 Oak Canyon
Irvine, CA 92618
It’s difficult to find words to express how disappointed I am with your company. I recently bought a telescope for my son for his 10th birthday, only to find out that the image in the telescope is backward. Try to imagine my shock upon learning, while watching the accompanying DVD, that this isn’t a big deal!
I contacted your customer support personnel by email and received a poorly written response in return that essentially said, “Go to our web site, find an authorized dealer, and order a different lens from them.” Why doesn’t an appropriate lens come with the telescope? Am I cynical to believe that you include the 90 degree lens with your telescopes, but not the 45 degree erect image prism, in order to make an additional $45 in sales when saps like me discover that what they’re viewing is backwards?
Looking at Jupiter and its moons may not require correct imaging, but looking at the moon sure does. And what about more terrestrial viewings?
I’ve already purchased the lens that should come with the telescope. It cost me over $45; it cost you any future purchases from me, because what you’ve done here isn’t right.
No, no information regarding this phenomenon was listed on the box. You have to learn it from either the DVD or by actually looking in the eyepiece. I know that some telescopes present the image upside down--why would anyone tolerate that! Is asking to see a correct, non-inverted image too much to ask?