The symmetry of life. In 1985 I saw Foreigner perform in Nuernberg, Germany, and now I have a foreigner from Nuernberg as an exchange student in class.
He dropped by after school today to show me the math book he'd be using if he were back home--it's about 1/4" thick! We chatted for a bit as well.
I asked him what his biggest surprise was, what has he encountered that he never expected. Without hesitation he said, "Customer service. We have no such thing in Germany. Nobody cares about the customer there."
I thought that a most interesting observation for a teenager.