tag:blogger.com,1999:blog-10348701.post3871660691602213166..comments2024-03-13T21:26:03.011-07:00Comments on Right on the Left Coast: Views From a Conservative Teacher: Is Good Customer Service So Hard To Achieve?Darrenhttp://www.blogger.com/profile/15730642770935985796noreply@blogger.comBlogger13125tag:blogger.com,1999:blog-10348701.post-65575540327471417922009-07-27T12:10:40.839-07:002009-07-27T12:10:40.839-07:00We've always had problems with our local Taco ...We've always had problems with our local Taco Bell, too. Perhaps it's just because there are so many different items, and people tend to order many different ones, as opposed to a McDonalds where the only big variations are what's between the buns.<br /><br />That said, I have a customer service/worker bee/food gathering job. It's not a very hard job (we have much less variety than a fast food restaurant), but when you're dealing with a hundred people ordering some combination of the same 15 items or so, everything sort of blends together and it's easy to forget exactly what that customer ordered, since it's usually only a little bit different from what the last person ordered. If I make a mistake, I apologize, try to fix it, and then apologize again when the customer is leaving. Seems to work alright.Eric W.https://www.blogger.com/profile/17266823523660676253noreply@blogger.comtag:blogger.com,1999:blog-10348701.post-7873782244276560462009-07-26T04:33:15.187-07:002009-07-26T04:33:15.187-07:00I agree; the customer is always right, even when ...I agree; the customer is always right, even when they are wrong. An apology is a victory: the customer returns. <br /><br />Are you reading this, Ramada Inn Time share whoring assholes?maxutilshttps://www.blogger.com/profile/11294262473781967372noreply@blogger.comtag:blogger.com,1999:blog-10348701.post-24287662542217586322009-07-16T16:29:38.135-07:002009-07-16T16:29:38.135-07:00"...Taco Bell gets his order wrong almost eve..."...Taco Bell gets his order wrong almost every week"<br /><br />It must be something about Taco Bell's processes as I've NEVER gotten what I've ordered there. <br /><br />I avoid the place unless forced to go by my daughter.KauaiMarkhttps://www.blogger.com/profile/02581543514815246743noreply@blogger.comtag:blogger.com,1999:blog-10348701.post-41773820683996412842009-07-16T12:07:51.998-07:002009-07-16T12:07:51.998-07:00That's good to know. Thanks Darren! Going on...That's good to know. Thanks Darren! Going on a lizard hunt ...PeggyUnoreply@blogger.comtag:blogger.com,1999:blog-10348701.post-80679382729180997592009-07-16T11:29:31.883-07:002009-07-16T11:29:31.883-07:00It's a two way street. Through college all my ...It's a two way street. Through college all my kids have worked fastfood or retail jobs. One is now a fastfood manager and another is a retail manager, the third is a teacher in a dance facility. So all of them deal regularly with customer service. There are places out there that have abysmal service. My local Wendy's is owned by a man from Mexico who only hired Hispanics. I got this news from one of my students when I complained about the place and she works there. She said none of the kitchen staff speaks English and she's not really sure they speak Spanish either. So the orders are always wrong. I just stopped going there. It's called voting with your wallet. But on the other side, my son, who is a really conscientious kid, was very upset when some woman cussed him up for fifteen minutes because they forgot to put a package of barbecue sauce in with her chicken nuggets. My daughter had an incident where while conducting a birthday party, the mother added kids then cussed a blue streak in front of kids and parents when told that the cost was per child. We are pretty sure she keyed my daughter's car on her way out. My youngest son is a manager at a well known national chain of skateboard shops and his problem has been with the new hires. Quite often they show up for a week and then never show up again. I guess that some kids don't need the money or something, but it leave the store understaffed and that causes problems as well. Customer service has become a dwindling commodity, but so has customer responsibility. I have seen people try to return items they have worn, items not from the store to which they return it and people who deliberately complain in order to get discounts in restaurants. I am sorry that this was such a mess. I've seen that happen too. But as a society we have become people trying to get things for free, including work and products. And when you are always looking for the cheapest deal or the cheapest employees, you get what you pay for.Ellen Khttps://www.blogger.com/profile/02845981491726296767noreply@blogger.comtag:blogger.com,1999:blog-10348701.post-76578619541053835762009-07-16T10:36:57.305-07:002009-07-16T10:36:57.305-07:00I have a customer-service-related post here: mindl...I have a customer-service-related post here: <a href="http://chicagoboyz.net/archives/8034.html" rel="nofollow">mindless verbal Taylorism</a>.David Fosterhttps://www.blogger.com/profile/15464681514800720063noreply@blogger.comtag:blogger.com,1999:blog-10348701.post-11447054911204029452009-07-16T08:42:07.552-07:002009-07-16T08:42:07.552-07:00It seems that since there's an actual scheduli...It seems that since there's an actual scheduling book, when another manager comes in he/she should make it a habit to check the schedule to see what's going on that night. That's what I would do, anyway. Then again, maybe they still get paid whether or not they're incompetent. But I'll bet you're not the first complaint they've had, and I sure would get tired of listening to people gripe and complain all the time.Anonymoushttps://www.blogger.com/profile/15202716125247172211noreply@blogger.comtag:blogger.com,1999:blog-10348701.post-22162031828047312232009-07-16T06:38:30.850-07:002009-07-16T06:38:30.850-07:00Outside of the alt-weekly this is a one-newspaper-...Outside of the alt-weekly this is a one-newspaper-town:<br />http://www.sacbee.com/classified-ads/Pets%2C+Farm+%26+Garden/classification/Pets+For+Sale%2C+Supplies+%26+Kennels/Darrenhttps://www.blogger.com/profile/15730642770935985796noreply@blogger.comtag:blogger.com,1999:blog-10348701.post-40172308416070055472009-07-16T05:28:01.290-07:002009-07-16T05:28:01.290-07:00I hired Mr. Roof of Ann Arbor, MI, recently to ins...I hired Mr. Roof of Ann Arbor, MI, recently to install a roof, and their workmanship (it looked like illegals, BTW) left a lot to be desired. When I called to complain, they jumped all over me. They were rude as all get out, and I would warn anyone to NEVER hire them under any circumstances.<br /><br />chicopantherAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-10348701.post-15328748816944591912009-07-15T22:19:44.685-07:002009-07-15T22:19:44.685-07:00I have a story from the other side. I just finish...I have a story from the other side. I just finished talking to my very bummed out daughter who works at a PetsMart in Sacramento. Tonight, at a customer's request, she removed a chameleon from its enclosure so he could get a better look at it. He grabbed it from her (they wrestled over it for a moment, but she let go fearing the lizard would be injured). She and some other employees chased after him, but he was too fast for them to catch. They did not get a license plate number, as he ran behind the store and disappeared. <br /><br />From her description it was a large and beautiful chameleon (and worth a chunk of change). If any of you live in the Sacramento area, could you please keep an eye on the classifieds for a chameleon for sale? I am going to check Craig's list every day, but it would help if there were others to keep an eye out as well, especially if you take local newspapers. <br /><br />Chameleons require special care, so she is very worried for the animal. Thanks for your help!PeggyUnoreply@blogger.comtag:blogger.com,1999:blog-10348701.post-9978424329743961212009-07-15T21:36:27.442-07:002009-07-15T21:36:27.442-07:00Jamba Juice always screws up my orders, too. Alwa...Jamba Juice always screws up my orders, too. Always.<br /><br />If you can't handle subbing an item in my smoothie, don't give me the option of subbing an item in my smoothie.Darrenhttps://www.blogger.com/profile/15730642770935985796noreply@blogger.comtag:blogger.com,1999:blog-10348701.post-9260612194929524962009-07-15T20:47:14.263-07:002009-07-15T20:47:14.263-07:00The reason Safeway only has one line late on Satur...The reason Safeway only has one line late on Saturdays is, I'd guess, because nothing else is open and everyone else there is so desperate for what they have that they'd wait for an hour to get it. They think that there's no reason to cater to anyone if they're the only game in town at that moment.Darin K.https://www.blogger.com/profile/08464360929198127992noreply@blogger.comtag:blogger.com,1999:blog-10348701.post-49082222872836767372009-07-15T20:40:40.804-07:002009-07-15T20:40:40.804-07:00My personal favorite? The local Wendy's that ...My personal favorite? The local Wendy's that regularly messes up my order for a double cheeseburger, lettuce only.<br /><br />The last time I ever went there, I asked how it was they mess up the order every time. His response? "We've messed up orders much bigger than that!" When I suggested that indicated a serious problem with the competence of the restaurant staff, he became indignant, threw my money at me, and threatened to call the police if i dared set foot in the restaurant ever again after insulting his employees. Don't worry -- I won't.Anonymousnoreply@blogger.com